FAQ

How to transaction fees work?

MemberStack charges a flat transaction fee of 10% on the Startup plan and 3% on the Pro plan, and 1% on the Scale plan. Stripe charges an additional credit card processing fee that depends on a few different factors. See Stripe's pricing for more details.

Can I watch on multiple devices at once?

Yes – Your Strive membership allows you to have two login sessions open simultaneously, and you will be able to watch two videos at the same time.

What happens if I cancel my subscription?

If you cancel your membership for Strive, you will no longer be able to access content after your current subscription period end.

How do I cancel my subscription?

If you have signed up through Strivesport.com, go to MORE / ACCOUNT / Subscriptions and press cancel plan on your active subscription. If you need further assistance please contact strivesport@inplayer.com.

How do I get started with Apple TV?

Create a Strive account on www.strivesport.com/signup or through Itunes. Sign in on your Apple TV, Download the Strive app in the AppStore and then sign in.

How can I contact the Strive team with questions or issues?

Before contacting the Strive team, we would suggest searching our FAQs and help documentation for a solution to your concern. If you still have questions or concerns, you can reach our support team at strivesport@inplayer.com.

I can’t find local commentary?

Local commentary is available once per day for a selected match on the Strive OTT service. Selected matches will have two thumbnails. Please choose the thumbnail ending with (Svenska, Dansk, Norska).

Why can’t I rewind a live match on Strive?

Currently DVR-functionality is not available on Strive. However all matches are uploaded as VODs within 24-hours after the match ends.

Help

Please use the links below to find the answers to any questions you may have.

Service and Content
Devices
Streaming and Technical Issues
Account and Billings

Service and content

1.1     What Is Strive?
Strive is a membership service, which gives members access to all matches included in the 2018/19 Serie A and La Liga season. Strive can be streamed on mobile devices or any personal computer.

Is Strive like Netflix? There are many similarities between Strive and other OTT content providers like Netflix, Hulu, Amazon Prime or HBO Nordic. Like those other content providers, Strive offers 24/7 on-demand access to a vast library of video on demand. However, Strive also offers a significant amount of live content, from the Serie A and La Liga 2018/19 season.

1.2     What Membership Plans are Available on Strive ?

7-day free trial:
A 7-day free trial is included in both membership plans. Get free and exclusive access to all Strive content for 7 days. Please note that, while you are not billed at the time of enrollment into a free trial, we collect your billing information to ensure that there is a smooth transition between your free trial ending and your Strive paid membership beginning.

Monthly Pass:
A monthly payment of 79 kr (in Sweden SEK, Norway NOK and Denmark DKK) gives you access to Strive. Your subscription will last for one month and will auto-renew every month. You can cancel your subscription at any time and your membership will expire at the end of the month-period.

Annual Pass:
An annual payment of 499 kr (in Sweden SEK, Norway NOK and Denmark DKK) gives you access to Strive. Your subscription will last for twelve months and will auto-renew at the end of the period. You can cancel subscription at any time and your membership will expire at the end of the twelve month period.

The Annual Pass and Monthly Pass gives you access to all Live Matches, Full Match Replays and Highlights for the Serie A and La Liga 2018/19 season.

1.3 How Does The Free Trial Work?

New members are entitled to a 7-day free trial, which is automatically started when you subscribe to a Strive membership plan - no promo codes or special codes are required.

At the end of the 7-day free trial, you will be automatically enrolled and billed for your membership - either monthly (79 kr) or annually (499 kr). Billing information is collected upon enrollment to ensure you experience no interruption when your free trial ends and your Strive membership begins.
An active monthly pass of annual pass membership is required to watch any of the live matches, full match replays and long form highlights. If you have canceled your subscription before your free trial expires, you will not be billed, but will be unable to access this content when logged in.

1.4 What Live Content is Available on Strive?

All 380 Matches from Serie A 2018/19 Season, LIVE with English Commentary. All 380 Matches from La Liga 2019/19 season, LIVE with English Commentary. Local commentary for selected matches will be added soon.

1.5 What Video On Demand is Available on Strive?

All 380 matches from Serie A and La Liga will be available on-demand as well as highlights from every game. Strive also offers 3 weekly shows from Serie A: Inside Serie A (Preview magazine show), The Serie A Highlights Show and Serie A: Full Impact (Alternative highlights show) and exclusive archive programming features. From La Liga Season 2018/19, long form programming will include; La Liga World, La Liga Highlights Show, La Liga Preview Show and Clasico Specials.

1.6 What is the Live and On-demand stream quality?
 All Live and On-demand content is streamed in HD (5mpbs, 1080p). If you experience lower quality, please check
your connectivity (Streaming and Technical Issues Section).

1.7 How Soon After Live Broadcast Are Live Events Available on Demand?
All matches streamed LIVE on Strive will be available on-demand. All full match replays and match highlights will be available within 24 hours after the LIVE game has finished.  

1.8 How Can I Contact The Strive
Team with Questions or Issues?
Before contacting the Strive team, we would suggest searching our FAQs and help documentation for a solution to your concern.If you still have questions or concerns, you can reach our support team at strivesport@inplayer.com.

1.9 Are there any restriction on where I can watch Strive content?

You can currently enjoy live matches, Video on Demand and archive content on Strive in the following territories: Sweden, Denmark and Norway.

1.10 Can I watch Strive while abroad?
Strive is only available in Denmark, Sweden and Norway and you will have access to the service in all three countries. You will not be able to use Strive in countries outside of Sweden, Norway and Denmark.

Devices

2.1     On Which Devices Can I Watch Strive?
Strive is available on the following devices:
Desktop: PC and Mac - the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Edge and Internet Explorer 11+Mobile
Devices: Available on iOS and Android smartphones and tablets
Streaming Devices: Content can be streamed to TVs using Airplay.

We are working on developing the Strive App for Xbox, PlaySation, AppleTV and Smart TVs. We will keep you updated!

2.2     Can I Watch on Multiple Devices at Once?
Yes– your Strive membership allows you to have two login sessions open simultaneously, and you will be able to watch two videos at the same time. 

2.3     Troubleshooting – Desktop Browser Issues
When trying to access a live Strive event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Strive, clearing your web browser’s cache, and relaunching the browser. If you are unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

Chrome
Firefox
Internet Explorer 11
Safari

2.4     iPhone/iPad Troubleshooting
For any issues on the iOS app please try to reinstall the app from your mobile device:

1. Remove the app from your device.
2. Power cycle your device (Turn your device off and then on again).
3. Reinstall the app on your device.

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur. For more detailed information please visit the official iPhone support page or the official iPad support page.

2.5     Android Troubleshooting
For any issues on the Android app please try to reinstall the app from your mobile device:

1.       Remove the app from your device
2.       Power cycle your device (turn your device off and then on again)
3.       Reinstall the app on your deviceIf you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

Streaming and technical issues

3.1     System Requirements

3.3.1 MINIMUM SYSTEM REQUIREMENTS
A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Strive. If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy Strive content at its highest video quality.

3.3.2 MINIMUM WINDOWS REQUIREMENTS
Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:IE: http://www.microsoft.com/ieFirefox: http://www.mozilla.com/firefoxMacromedia Flash Player 10.1: http://www.adobe.com/products/flash/about/Video adapter and monitor: Super VGA (1024x768) or higher.

3.3.3 MINIMUM MAC REQUIREMENTS
PowerPC G3 600 MHzPentium III 1GHz with a minimum of 512MB of memoryMac OS X 10.4+Firefox v1.5+: http://www.mozilla.com/firefoxMacromedia Flash Player 10.1: http://www.adobe.com/products/flash/about/Video adapter and monitor: Super VGA (1024x768) or higher.

3.3.4 BROWSER COMPATIBILITY
Strive is available on Chrome, Firefox, Safari, Edge and IE (IE11+)

3.3.5 MINIMUM MOBILE DEVICE REQUIREMENTS
Android OS 4.3 or aboveiOS 9 or above

3.2     Connectivity Recommendations

3.2.1 CONNECTIVITY
A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Strive. If you have an internet connection speed of 5.0Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Strive content at its highest video quality.You can use this free online tool to check your Internet connection's speed: http://www.speakeasy.net/speedtest (select the New York option as a baseline)    

3.2.2   YOUR NETWORK
Make sure you (or others on your network) are not downloading music, movies, or games while you are using Strive as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream Strive. Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

3.3.3 INTERNET CONGESTION
Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary. If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

3.3     Why Am I Having Issues Viewing a Stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

3.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH
Strive works best over 4G and Wi-Fi networks. As Strive uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Strive. Try troubleshooting here, or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

3.3.2 CPU UTILIZATION (DESKTOP)
If your CPU (Central processing unit) is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager.” Your current CPU usage percentage is displayed under the “Performance” tab.To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.If you are experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

3.4     Troubleshooting – Network Connectivity
One of the most common issues seen by Strive users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps: Restart your browser, device and home Wi-Fi Network. Close the browser that had Strive open / the Strive app. Shut down your device. Unplug your Wi-Fi router/modem from power for 1-2 minutes. Plug your Wi-Fi router/modem back into power. Restart device, open Strive app / in browser

3.4.1 Improve your Wi-Fi Signal
Move to a more central location / closer to your deviceMove Wi-Fi router away from other wireless devices (microwaves) to avoid interferenceMove router off the floor

3.4.2 Connect your computer directly to the modem
Close the browser that had Strive openShut down your computerUnplug your modem from power for 1-2 minutesPlug your modem back into powerTurn computer on, plug computer into modem via ethernet cableOpen Strive in a browserIf none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

3.5     Troubleshooting – Desktop Browser Issues
When trying to access a live Strive event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Strive, clearing your web browser’s cache, and relaunching the browser.If you are unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

Chrome
Firefox
Internet Explorer 11
Safari

ACCOUNT AND BILLING

4.1     How Will I Be Charged For Strive?
The following payment methods are accepted by Strive:
VISA
MasterCard
American Express
JCB
Discover
Diners Club

4.2     What If My Payment Method Isn’t Accepted?
If Strive has been unable to collect a payment for a premium membership, it means the card issuer or financial institution has rejected the charge.Please go to Strive/account to update or change your payment method.We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium Strive content.

4.3     How Do I Reset My Password?
If you have forgotten your password or need to unlock your account, go to the Strive log-in screen and click the link that says, “Forgot your username or password?”.You will then come to a screen that asks for your e-mail address. Enter your valid e-mail address associated with your Strive account and you will receive an e-mail with a link to reset your password.The email will contain a link directing you to reset your password.

4.4     What Happens If I Cancel My Subscription?

CANCELLING A MEMBERSHIP
If you cancel your membership for Strive, you will no longer be able to access the content.

4.5     How Can I Contact The Strive Team with Questions or Issues?
Before contacting the Strive team, we would suggest searching our FAQs and help documentation for a solution to your concern.If you still have questions or concerns, you can reach our support team at strivesport@inplayer.com.    

4.6     How do I view my invoice
To view your invoice, go to Strive /account. Within the section ‘Payment History’, click the ‘View’ button.